Terms and Conditions

Welcome to the Mettams Vehicle Solutions website, operated by Hi-Range Oz Pty Ltd. By accessing or using our website, you agree to the terms set out below. Please read them carefully.

Website Use

All information on this website is current and accurate to the best of our ability at the time of publication. However, we reserve the right to update content at any time without notice.
Third-party links and advertisements may appear on this site. These are provided for convenience only. We are not responsible for their content, privacy practices, or services.
This website is primarily intended for use in Australia. If you access it from outside Australia, you do so at your own risk and are responsible for compliance with local laws.

Products & Pricing

All prices are listed in AUD (Australian Dollars) and include product and fitting costs.
Availability may vary. Some products may require a deposit and waiting period for delivery or fitting.
Performance modifications may require ECU tuning—please consult a performance specialist.
We do not offer “change of mind” refunds.
Freight costs are your responsibility and non-refundable.
If a product is defective or damaged, notify us within 7 days of receipt. Return shipping is at your cost.
Refunds, replacements, or store credit will be offered upon confirmation of the issue.

Shipping: Calculated at checkout based on delivery location.

Need help? Call us on (08) 9275 7034.

Warranty & Liability

All fitting work is backed by a 12-month workmanship guarantee.
Towbars include:
12-month warranty on electrical components.
Lifetime warranty on the towbar (to the original purchaser only; non-transferrable).
Performance and 4×4 product warranties vary—please refer to individual product details.
Warranties cover normal use only. They exclude cosmetic wear, abuse, or misuse.

Australian Consumer Law Notice: Nothing in these terms affects your rights under the Australian Consumer Law. Additional warranties beyond those provided by law are excluded unless explicitly stated.

Privacy & Data Collection

By using our site, you consent to the collection and use of your personal information in accordance with:

The Privacy Act 1988 (Cth) and our Privacy Policy.
We may share your information with service providers for order processing, marketing, and customer service. They may not use your information for other purposes.
You’re responsible for maintaining account confidentiality and accept responsibility for activities under your account.
Under 18? You must use our site with a parent or guardian.

We collect technical data like:

IP address
Login and account activity
Browser and device details
Purchase history and browsing behavior

Electronic Communication: By emailing us, you consent to receive responses electronically.

User Content & Reviews

Visitors may post reviews, comments, or other content, provided it:

Is not illegal, obscene, defamatory, infringing, or otherwise objectionable.
Does not contain viruses or spam.

By posting content, you:

Grant us a nonexclusive, royalty-free, perpetual, irrevocable, sublicensable license to use your content globally.
Warrant that you own or have the right to post the content.
Agree to indemnify us for any claims arising from it.

We reserve the right (but not obligation) to monitor, remove or edit content at our discretion.

Intellectual Property

All content on this website—including text, images, design, and layout—is owned by or licensed to Mettams Vehicle Solutions and protected by copyright and trademark laws.
You may use this site for personal, non-commercial purposes only. No content may be reproduced, distributed, or modified without our written permission.

Indemnity

You agree to indemnify Mettams Vehicle Solutions and its affiliates against any claim, loss, or liability resulting from:

Your use of the website
Violation of these terms
Infringement of third-party rights

Contact Us

If you have any concerns or questions, please contact us at:

Phone: (08) 9275 7034
Business Name: Mettams Vehicle Solutions / Hi-Range Oz Pty Ltd.